Refund Policy
We want any user of our site and services to be satisfied with any our product/s & service/s you buy from us if a product or service is right and suitable for your requirement. We as a matter of policy providing all the information about the product / service along with necessary guidelines, specific terms & conditions (and General Terms and conditions Astro Village SITE) and request you to read carefully. We further provide information through teamadivats@gmail.com about any product / service if details are asked via an email. Also we provided bundled and customized offers for our product/ services and the users can buy one after the other after getting due satisfaction and confidence only.
We generally don't prefer to offer refunds for our products and services once purchased and elected to continue with the product/ service (since you are aware of product details) However..
Astro Village will provide a refund in the following exceptional cases:
- 1. Product / service malfunction. Requires that the user report the malfunction to teamadivats@gmail.com while the service is still active, so that the malfunction can be verified by us
- 2. Billing error. The user must provide either the un subscription confirmation reference number, or forward the un subscription confirmation email to show that the user unsubscribed before (not on or after) the renewal date on file for the service in question.
- 3. Transactional error while buying the services at the payment gateway due to some technical issues
For any questions or clarifications regarding Astro Village Refund Policy or the Terms and Conditions for our site and services, please contact teamadvivats@gmail.com